1. All courses are undertaken with a DVSA registered self-employed instructor are on an individual basis.
2. No assurance can be made of test accessibility, particularly if your theory test is about to expire. If a test can't be reserved at the end of the course, at that point an option test will be offered for a date and time agreeable to the pupil and instructor. No refunds of any monies are applicable for this situation. Likewise, if the DVSA cancels a test for unknown reasons, at that point we can't be held responsible/liable for the test expense and any lesson time lost, you may need to buy extra lessons to retake the test.
3. If payment is received by an instructor for a course of lessons and the pupil does not complete the course, then the remaining hours are valid for a period of 1 month if you must reschedule some of the hours, at the instructor’s discretion. After this time, the lessons and test fees will be forfeited, and no refund will be given.
4. All our instructors have been approved or licenced by the Driving and Vehicle Standards Agency.
5. The car provided by the instructor will be comprehensively insured with a reputable insurer. A pupil can request to see insurance documentation from their instructor at any time. LearnInOneWeek Ltd cannot be held responsible for any insurance related claims. Any disputes are the responsibility of the instructor.
6. All special offers and course/lesson prices are subject to change without notice and are at the discretion of the company.
7. Downgrading your Course is not possible under any circumstances.
8. Each Driving Instructor has their own policy regarding cancellation or rearrangement of the Lessons. It is your responsibility to ask your Driving Instructor what their policy is and to comply with their policy.
9. If you want to rearrange a test which we have booked for you with your initial requirements a non-refundable administration fee of £10.00 for the theory test and £20.00 for the practical driving test will be charged.
10. If we had made multiple attempts to contact you and it has been 7 days or more since we had any contact from you, we will place your course on hold until we resume contact from you.
11. If a gift voucher is supplied by LearnInOneWeek.com, then the voucher is valid for a maximum period of 6 months from the date of issue. Gift vouchers are to be used by the person, or persons named on the voucher and are non-transferable.
Your obligations
1. You can satisfy the driving test eyesight requirements; you can read a number plate from 20.5m or 67ft.
2. You satisfy the DSVA requirements regarding residency and eligibility requirements.
3. You fill out the booking form correctly so that we can carry out our administration duties.
4. You make us aware before booking of any health issues either mental or physical which may affect your ability to perform as expected on an intensive driving course.
5. You agree to book time off work or make travel or accommodation arrangements only once the hours have been agreed in full of instructor who has called you and confirmed a detailed lesson schedule.
6. You agree the full course hours and make a note of the hours that have been agreed with the driving instructor (minus the final few hours if we need to save some for a driving test to be arranged) on the initial phone call with the instructor. If these are not satisfactory please call us at this point so that we can arrange an alternative instructor or discuss alternatives. If we are notified at the office, once the course has begun that you cannot do certain times and dates, or the instructor cannot complete the course with you in a certain time scale, then we are powerless to try to move the course to another local instructor.
7. You attend your lessons on time. Failure to do so will result in you losing time and the driving school/instructor has no obligation in such circumstances to add time to the end of your lesson. The instructor will wait for a short period of time for a pupil at the agreed meeting point, if you are not in the car at the meeting time, and haven't contacted your instructor, we will assume the lesson has been terminated with you and move on to another lesson. The instructor is under no obligation to add this time on at the end of the course and the time will be forfeited.
8. You attend the theory test and practical test on time and take both parts of a valid provisional driving licence with you when you attend. Theory test booking conformations will be sent via email to the email address you provide for us on your booking form. Failure to attend will result in loss of the test fee and you will have to pay for the next one.
9. You email us, call us or text us with your theory pass number as soon as you pass it, so that we can book a practical test on the same day and begin the process of finding you a driving test cancellation.
10. You must not be under the influence of drink or drugs at any time during your course. If we, or a representative of LearnInOneWeek, suspect or detect any sign of this, the remainder of the course will be terminated, and you will lose all fees paid, both the deposit and any lesson fees paid to your instructor.
11. A professional approach is required by the pupil and no abusive behaviour towards the instructor will be tolerated. The course will be terminated, and any monies paid will be forfeited in such an event.
12. You supply on the first lesson a signed provisional driving licence. If you fail to produce a valid provisional driving licence, the driving school / instructor cannot by law permit you to drive a car and accordingly your booking will be cancelled, and any fees forfeited.
13. As the practical driving test and theory test require you to apply your own skill and knowledge, LearnInOneWeek does not and cannot guarantee that you will pass your practical driving test or theory test.
14. The construction, validity and performance of any contract shall be governed in all respects by the laws of England, Scotland and Wales.
Privacy
1. LearnInOneWeek Ltd is committed to protecting your privacy. We will only use the information that we collect about you lawfully – in accordance with the Data Protection act 1998.
2. Any personal information which we hold to process your booking will be held securely in accordance with the law and will not be sold or passed on to a third party.
You must bring the following with you to your test:
your valid signed GB (or Northern Ireland) photocard licence – the photocard must be presented
or, your old style valid signed GB (or Northern Ireland) paper driving licence and valid passport; (holders of non-UK passports should check that they are eligible to take a driving test here)
It is a legal requirement to produce your licence and photographic evidence. If you do not bring these items with you, or you are late for your test, you will not be allowed to sit your test and you will lose your fee.
Re-schedule policy
If you need to reschedule your test, you must allow at least three clear working days before your test date, to avoid losing your fee. For example, to reschedule a test booked for a Friday you must inform us on the previous Monday.
Cancellation policy
If you need to cancel your test, you must allow at least three clear working days before your test date, to avoid losing your fee. For example, to cancel a test booked for a Friday you must inform us on the previous Monday.
General rules
Please turn up at the test centre 15 minutes before your appointment is due, so that you can check in.
All test centres are audio and visually monitored for quality and security purposes.
Issues / Refunds / Complaints policy
We take any complaint against the service seriously as we aim to provide excellent service throughout. If you feel we have let you down or you feel the need to cancel the course, please email us at complaint@learninoneweek.co.uk. We must investigate all matters so please provide as much information as possible. We aim to investigate all matters as quickly as possible so will respond within 7 days, simple matters should be resolved within 48/72 hours.